PRIVACY
POLICY
Your privacy matters to us. Here’s the deal on what info we collect, how we use it, and your rights. Keep it real, keep it safe.
WHAT WE COLLECT
When you register for tickets or sign up for updates, we gather:
Required info:
- Name
- Email
- Phone number
- Postcode
- Password
Optional info:
- Date of birth
- Gender
- Postal address (for deliveries)
We also collect anonymous browsing data (cookies and usage stats) to improve your experience. This data doesn’t identify you personally.
WHO HOLDS YOUR INFO
Your personal information is held by Ruapuke Royale.
WHO WE SHARE WITH
Short answer: We don’t share your personal info.
Your data stays with us unless the law requires us to share it and event then we may choose not to.
HOW WE USE YOUR INFO
We use your details to:
- Verify your identity if you forget your password
- Process your ticket purchases
- Contact you about event changes or cancellations
- Send you relevant festival updates (if you’ve opted in)
- Improve our services and understand what vibes with you
- Any other purpose you’ve given permission for
COOKIES
Cookies are small data files that help us recognize you and optimize your experience.
Your browser usually accepts cookies by default, but you can disable them in your settings. Just know this might affect your ability to complete bookings.
SECURE PAYMENTS
We never store your card details – that’s for your protection.
All payments are processed securely through Stripe (a PCI-compliant payment gateway) using SSL encryption. Still, use caution on public Wi-Fi and shared computers to keep your info safe.
THIRD-PARTY LINKS
Our site may link to other websites we don’t control. Check their privacy policies before sharing your info – we’re not responsible for their practices.
OPTING IN & OUT
Newsletter updates: Unsubscribe anytime via the link in our emails or contact us at vibes@ruapukeroyale.com
Event emails: We’ll always send you booking confirmations and event updates for tickets you’ve purchased – these keep the community connected.
YOUR RIGHTS
You have the right to access and correct your personal information.
To update your details or manage subscriptions, reach out to: vibes@ruapukeroyale.com
POLICY UPDATES
We may update this policy from time to time. The latest version will always be available on our website.
Respect the data, respect the vibes
Privacy Policy updated for Ruapuke Royale 2026
